Shipping Information

We know you can't wait to get your package - so we ship fast!

All orders are packaged and shipped directly to you by us from our warehouse (we are not a drop-shipper). 

Most orders received before 12:00pm Central Time ship the same business day, Monday through Saturday via USPS. Most orders shipping via UPS that are received before 3:30pm Central Time ship the same business day, Monday through Friday.

We ship within the USA and Canada. If you're local, we can also arrange for pickup. 

DOMESTIC SHIPPING:

  • We ship via US Postal Service (USPS) and UPS for orders shipped within the USA. You will see a choice of shipping options available in your Shopping Cart - choose the method that is best for you. 
  • Orders sent to APO, FPO and PO Boxes ship via USPS only.

INTERNATIONAL SHIPPING:

  • We currently only ship internationally to Canada via USPS International Mail and DHL Express. Typically international orders that weigh 4 pounds or less (when packaged) are shipped via USPS International First Class Mail (typically 6-21 days in transit). 
  • Items that weigh more than 4 pounds are shipped via USPS International Priority Mail (typically 6-10 days in transit) or via DHL Express (typically 3-5 days in transit). 
  • PLEASE NOTE that at the time the package is delivered, international customers may also incur a customs clearance charge as well as local and country-wide taxes (which vary). ANY custom fees, duties (tariffs), or taxes are the sole responsibility of the buyer. Because every country has different fees, these charges are NOT included in the shipping charges in our listings. Please contact your local customs office to determine what these fees will be before making your purchase. You may also check http://www.dutycalculator.com/ to determine any additional fees.

SHIPPING DAMAGES:

  • If an order arrives damaged through the shipping carrier, please report this to us within 2 days of receiving your order. Please keep the original shipping box and packaging materials. We will require additional information and photos of the damaged package in order to file a claim. In some cases, the shipping carrier will come to retrieve the package to finish a claim. All claims must be made within 2 days of package delivery - we are unable to file a claim after 2 days.
  • Damage claims must be made by contacting our shop, NOT the shipping carrier. If you have any questions, please contact us. Refunds on damaged packages can take up to 30 days, depending on the shipping carrier.

SHIPPING - UNCLAIMED PACKAGES:

  • If an item comes back to us marked as unclaimed for any reason, we are not responsible for any shipping fees. The item will be relisted without refund unless the buyer contacts us, asking for the item to be reshipped at their own expense.