FAQs
You’ve got questions, we’ve got answers! Hopefully you’ll find everything you need here - if not, contact us and we’ll get back to you ASAP. Even if you just feel like chatting - toss us an email, we’re here for you!
ITEM INFORMATION
How do I know the condition of an item?
Because we sell NEW and pre-owned items, we understand the importance of giving very clear descriptions and conditions of each item. Each item description includes the Item Condition and Item Details, as well as clear and detailed photos. Any flaws in the item are clearly described.
I see something in your shop that I am interested in, but it is marked 'SOLD OUT'. Will it be restocked? How can I purchase one like it?
The items in our shop are limited quantity items - you need to act quickly to get these items before they are gone! When an item sells, that particular item is no longer available and cannot be restocked.
ORDERING INFORMATION
Do I have to create an account to place an order?
No. You can checkout without registering an account. Creating an account just makes it easier for you to order again in the future.
What payment options are accepted?
We accept all major Credit Cards, as well as PayPal, Pay with Amazon, and Apple Pay (Apple Pay when ordering from your phone or iPad).
Can I cancel my order?
Yes, as long as your order has not yet shipped, it can be cancelled. Please note that we ship fast (usually within 24 hours, often times sooner), so you will want to contact us as soon as possible after placing your order, if you wish to cancel.
How can I check the status of my order?
When you place an order, you will receive an Order Confirmation email, which includes a link to check the status of your order. When your order ships, you will receive a Shipping Confirmation email, which includes a link to track your package. You may also contact us via email or use the Contact Us button on any page in our shop, and we will be happy to help you.
Can I place a order over the phone?
We do not currently offer ordering over the phone.
SHIPPING INFORMATION
What are the shipping charges?
Shipping charges will be calculated once you add an item (or items) to your shopping cart (before you checkout). The actual shipping charge is based on weight, size of the package, and your location.
How long does it take to receive an item?
Delivery times vary based on your location and on the shipping method selected. Estimated delivery dates will be shown during checkout. Please see our Shipping Information page for more details.
Do you ship internationally?
Yes - we ship to Canada, Please see our Shipping Information page for more details.
Do you ship to P.O. Boxes or APO/FPO addresses?
Packages that are shipped via the USPS can be shipped to PO Boxes or APO/FPO addresses. Packages shipped via UPS cannot be shipped to a PO Box or APO/FPO address.
Can I choose a different delivery address?
During check out, you can choose to add a shipping address that is different than your billing address.
I'm in Minnesota, may I pick up my order from you?
We do not offer local pickup at this time.
How can I track my package?
When your order ships, you will receive a Shipping Confirmation message that includes tracking information for your package.
SALES TAX
Will I have to pay sales tax on my order?
Orders placed and shipped to a Minnesota address will incur sales tax on the purchase price. We do not charge sales tax for any other state. If you are in Minnesota, you will see the sales tax charge in your shopping cart before you complete your purchase.
RETURNS
Do you accept returns?
All sales are FINAL. Please see our Return Policy for more information.
NEWSLETTER
Do you have a newsletter I can sign up for?
Yes - we publish articles 1 to 2 times a month, and occasional special promotional emails. You can sign up to receive this information from us at Email Signup or by filling in your information in the Newsletter Signup at the bottom right of our website.
PRIVACY AND SECURITY
Is your website secure?
Yes! Our shop is hosted by Shopify, a leader in secure shopping, using SSL (Secure Socket Layer) technology.
How is my privacy protected?
Please see our Privacy Page for details.
Is your website GDPR compliant?
Yes! Our website is GDPR (General Data Protection Regulation) compliant. For more information, please see our Privacy Policy.
CONTACT INFORMATION
I have additional questions, how may I contact you?
We make it easy for you to contact us!
Email: jd@escapadewarehouse.com
Contact Us Form: Click Contact Form
Mail: EscapadeWarehouse.com, PO Box 99, Harris MN 55032
We respond to all email questions as quickly as possible, usually within 24 hours.
MISCELLANEOUS QUESTIONS
Do you have a blog?
Yes, we do! You can find our blog right here on our website.